Shipping policy.

Last Updated: 30.08.2023

1. Shipping Methods and Timelines:

We offer several shipping options for customers within the United Kingdom. The estimated delivery time and cost for each method will be displayed during the checkout process. Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions or carrier delays.

2. Order Processing:

Orders are typically processed within 1-2 business days from the date of purchase. Please allow for this processing time before your order is shipped.

3. Shipping Costs:

Shipping costs are calculated based on the selected shipping method and the weight/dimensions of the items in your order. The exact shipping cost will be displayed during the checkout process.

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

5. Shipping Restrictions:

Certain products may have shipping restrictions due to legal regulations or safety concerns. If your order contains restricted items, we will notify you and work to find a suitable solution.

6. Undeliverable Packages:

If a package is deemed undeliverable due to an incorrect shipping address provided by the customer, refusal of the package, or failure to arrange re-delivery after attempted delivery, the customer will be responsible for any additional shipping costs incurred.

7. Lost or Damaged Items:

In the rare event that your order is lost or arrives damaged, please contact our customer support within 14 days of receiving the order. We will work with you to resolve the issue and ensure your satisfaction.

8. International Shipping:

Currently, we only offer shipping within the United Kingdom. For international customers, we recommend contacting us directly to inquire about shipping options to your location.

9. Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy.

10. Contact Information:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at sales@toptubsgrimsby.co.uk.